MEI Rigging & Crating
MEI Rigging & Crating is one of the largest providers of rigging, machinery moving, millwrighting, mechanical installation, commercial storage, crating and export packing services in the USA. With 11 locations across the country, its prime commitment is to achieve outstanding customer satisfaction, built on integrity, quality and safety.
MEI’s corporate vision of excellence includes the provision of quality training and development to an exceptionally high standard for all its people. As the company grew over the past 30 years, so training developed and was delivered on a local basis at its regional locations.
After Ericka Elliott joined MEI as its Talent Success Manager in 2019, she performed a company-wide training needs analysis and identified the need for new hire training, onboarding, leadership development, safety training, supervisory training and specialist training for specific functions such as the accounting team, as well as a technical apprenticeship programme. It was clear that it would need more than a spreadsheet to manage such complex requirements.
“I quickly identified that there was no way to implement any of this training without having an LMS in place,” says Ericka. “In my previous experience, I’d had the opportunity to work with a lot of different LMS systems, but never had I had to implement one from scratch.”
MEI has some 400 employees, with 85% working in the field, so it is vital for learning activities to be delivered remotely on mobile platforms so that every employee enjoys easy and convenient access wherever they are located with whatever device they use.
MEI completed extensive evaluations of 10 LMS vendors before selecting My Learning Hub. The main attractions of My Learning Hub for MEI were its flexibility, accessibility from multiple device types including mobile, its extensive content library and new content authoring tool, and pricing options.
“My Learning Hub felt like a safer way to go. One of the things that was really apparent was the level of flexibility with My Learning Hub and their willingness to do new things and change things for us.
“In addition to an LMS platform, we really wanted to partner with someone who also had existing content and to create our own content with an authoring tool that is extremely user friendly. This led us to land on My Learning Hub as the partner that we wanted to work with.”
In response to Ericka’s concerns that the UK-based company would both make a good culture fit and be able to provide responsive support across international time zones, My Learning Hub was open about Ericka talking with existing US customers to allay these concerns.
MEI’s dual challenge was to develop integrated corporate training across the company and to achieve universal usage of the LMS as a delivery channel. This combined significant cultural and technical change, including the technical implementation of the My Learning Hub LMS, the creation of new materials and adaption of My Learning Hub library content, as well as the rollout of the new training delivery platform to the entire workforce.
From the beginning, Ericka felt that it was important to make employees feel that the LMS was there for them and was pleased at My Learning Hub’s features for white label branding.
“We call it the MEI Learning Hub, and I was able to create a logo that says that and incorporate things that make it feel like it’s very much part of our company and not some add on. I’ve gotten a lot of great feedback about this.”
Ericka also focused on achieving a simple, streamlined interface, turning off any features not require dto ensure the LMS is easy and intuitive without unnecessary distractions to confuse users. She also asked My Learning Hub to make a number of small changes to customise the system for MEI.
“I didn`t want people to be overwhelmed, I wanted it to be very clean, very simplistic, and very user friendly. And I’ve gotten great feedback that it is really, really easy.”
The selection of content available on the LMS includes: custom courses developed for MEI by My Learning Hub, including short five-minute introductions to the LMS for both users and managers; courses created by MEI both using the authoring tool and customising courses from the My Learning Hub library; and specialist courses from external providers.