Buying products/services individually
You can buy all we have to offer, or pick your own product/service to fill in your learning gaps. Our LMS, Authoring Tool, Learning/Partner Training Hubs, Custom Content Creation and Content Library are all available to buy separately.
Do I get an account manager?
You can get a dedicated account manager with our Business and Enterprise plans who will provide a premium level of support, onboarding sessions, assistance with your set-up, data and content migration and any integrations, which you may require.
Can I upgrade?
You can upgrade to a Business or Enterprise plan at any point throughout your contract.
Do you offer discounts?
If you are willing to pay upfront for multiple service years, or multiple bespoke courses, we will be able to discuss discount opportunities.
Can you support less than 100 users?
Generally speaking we work with businesses who have at least 100 users, but you can make an enquiry if you have e.g. 50 or 60 users and are looking to grow your business to 100 employees soon and we can design a custom plan for your needs. If you have less than 50 users, it wouldn’t be commercially viable for us to support your business and you would be better off finding a cheaper alternative solution aimed at smaller size businesses.
Can you support over 1000 users?
Absolutely. The vast majority of our existing clients have over 1000 users and we currently support several businesses with 10k, 100k and 200k active users.
What if we want to train external customers and partners but are unsure about the user numbers?
We would suggest booking a demo to look at our Hubs product which is designed for businesses who are unsure about their user numbers and can pay a fixed license for the server load rather than “per user” pricing model. We charge for our Learning Hubs / Partner Hubs in a unique way. In today’s market, it is not economically viable to train 1000’s of Clients, Partners, Resellers or End-users, the classic pay per user per month model means that the ROI isn’t there, or the juice isn’t worth the squeeze so to say. We redesigned external training by charging for server space, not user accounts, now it’s possible to deliver training to any number of users, without the extortionate price tag.
Do you have a Service Level Agreement?
Does your system work on mobile devices?
All My Learning Hub software and e-learning courses are fully mobile-responsive and work on any mobile device. We also have native iOS and Android apps available.
Can you build custom e-learning courses?
Yes, we have a team of experienced designers, illustrators, 3D animation specialists and instructional designers on hand who can help you prepare the materials and assist with your storyboard development in case you have never done it before. If you want to build some beautiful and engaging e-learning courses specific to your business, you are in the right hands.
My Learning Hub focuses on delivering a hand-held and high touch support service, with our Business and Enterprise packages, you are assigned a Dedicated Implementation Manager, they are your eyes and ears for the project. Once you go-live you will be assigned a Dedicated Support Manager. This person will remain the same for your entire agreement, and their job is to get to know your organisation and make sure you are comfortable, they are also available for calls, emails, webinars and general questions around potential challenges you might be facing, or to give some guidance.
Can I edit the content?
Of course! That’s the whole point. Any materials built inside My Learning Hub Authoring Tool are completely editable and customizable.
Who owns the content?
The content supplied within our library is owned by My Learning Hub. The content that has been developed specifically for your organisation would be fully owned by you and you will always be able to export your learning content from the system in the SCORM 2004 format.
Our content is regularly updated, all materials have been reviewed within the last year. We will continue to review and update our content, as and when this happens, if you have purchased the content, you will receive the updated files for free in line with your licence.
Storing data safely and securely is important, and in today’s world, so is the location, we have a variety of locations available internationally to fit any requirements. Including Frankfurt, Singapore, San Francisco and London.
We like to support charities and NFPs, we have discounts available, if this is you, just let your sales representative know.
Adding your data to My Learning Hub
Many clients need support when it comes to data migration, your dedicated Project Manager will be on hand to assist you with preparing your data and moving it on to My Learning Hub, you won’t need to overload your existing internal IT team!